Would you like us to call you back?
With Voycell, your team can:
Instantly connect inquiries to available booking agents or concierge staff
Route calls by destination, package type, language, or urgency
Monitor response times and agent activity
Record calls for training, quality, and compliance
Track which agent handled each customer interaction
Voycell ensures:
Every call is answered or intelligently routed.
Follow-ups for bookings, confirmations, and special requests are automated.
Guest history stays organized inside the CRM.
Agents never lose track of preferences, requests, or loyalty details.
Every inbound and outbound call includes:
Guest name
Assigned agent or concierge
Call outcome
Notes & follow-up schedule
Track:
Response speed
Missed call rates
Agent productivity
Inquiry-to-booking conversion rates
Maintain professional, reliable service
