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With Voycell, your team can:
Route calls by region, fleet, shipment type, or urgency
Instantly connect drivers with dispatch teams
Monitor response times and operational performance
Record calls for compliance and dispute resolution
Track which team member handled each shipment inquiry
Voycell ensures:
Every shipment inquiry is answered or intelligently routed
Delivery updates are logged and tracked
Driver and dispatcher communication is centralized
Escalations are managed systematically
Every inbound and outbound call includes:
Shipment or booking reference
Assigned dispatcher
Call outcome
Follow-up schedule
Track:
Response speed
Missed call rates
Dispatcher productivity
On-time delivery communication metrics
