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With Voycell, your team can:
Route calls by product type, priority level, language, or region
Monitor response times and conversion performance
Record calls for compliance and audit purposes
Track which advisor handled each client interaction
Maintain centralized communication records
Voycell ensures:
Every call is answered or intelligently routed
Follow-ups for applications and approvals are automated
Customer interaction history is organized inside the CRM
Advisors never lose track of documentation or case stages
Every inbound and outbound call includes:
Customer name
Assigned advisor
Call purpose and outcome
Follow-up schedule
Track:
Response speed
Missed call rates
Application-to-approval conversion rates
Advisor productivity
