Would you like us to call you back?
Enhance and improve your customer experience by empowering your call center agents with our robust cloud-based contact center software, designed to streamline your business operations, on one screen from anywhere at any time.
Voycell is a modern, cloud-based call center solution built to simplify business operations and deliver exceptional customer experience. The solution works for businesses of all sizes, including small and medium-sized companies and BPO operations. This platform is an intelligent Automatic Call Distribution (ACD) system that connects every caller to the right agent at the right time.
Instead of long waiting times or unnecessary transfers, calls are routed based on agent skills and availability—helping teams work more efficiently while customers get faster, more personalized support. With powerful features like call recording, speak to leads option, omni channel support, CRM and Helpdesk Integration businesses can easily monitor interactions, ensure service quality, and train agents using real customer conversations.
This helps maintain and improve the high standards, increase agent performance, and create consistent customer experiences and deliver exceptional customer service, at every single call.
Comprehensive tools designed to transform your customer service operations
You can access the contact center platform from any location with an internet connection, allowing distributed teams to work efficiently. The platform can help small, medium, and large businesses grow. Depending on your operational needs, organizations can choose cloud, on-premise, or hybrid deployment.
Manage all communication channels—including voice calls, emails, live chat, SMS, and social media messages—from a single dashboard. With a complete interaction history, agents can give accurate and consistent answers to customers, no matter which channel they’re using.
The platform automatically assigns calls and messages based on agent skills, availability, or priority. It comes with IVR menus, queue management, callback options, and skill-based routing to cut down wait times and connect customers with the right agent.
The software connects with major CRM and helpdesk systems, enabling agents to view customer histories, update records, and manage interactions without switching between applications. This integration makes operations run more smoothly and helps keep service delivery consistent.
The system allows you to monitor key performance indicators (KPIs) such as average handle time, first call resolution, queue length, and customer satisfaction. It provides real-time dashboards for supervisors to track performance and historical reports for trend analysis.
Supervisors can monitor live calls, provide guidance, and manage agent performance using barge, whisper, and monitor features. Call quality scoring and evaluations help maintain consistent oversight and ensure that service level standards are met.
The platform includes click-to-dial, power dialer, and automated outbound campaigns to support sales and proactive customer communication. With integrated activity tracking, teams can better handle interactions and keep detailed records.
Access UAE virtual numbers for Dubai, Abu Dhabi, Sharjah, and international numbers in over 170 countries. The system ensures high-quality, reliable voice communication for both local and international customers.
Transform your customer service with measurable business outcome.
Tailored solutions for every business size and industry.
Handle large volumes of inbound and outbound communications while maintaining consistent service quality across departments and regions.
Provide smooth customer support with integrated CRM and reporting tools, without needing a lot of extra infrastructure.
Keep track of agent performance, call quality, and productivity across different teams and locations to make sure your standards and KPIs are met.
Enterprise-grade features built for performance and reliability
"At first, I wasn't sure it would suit our team. After using it, everything feels easier. Calls and messages are simple to track, and customer requests no longer get missed."
"It took a bit of time to get used to, but now I can see all customer requests in one place. It helps our business track performance, work more efficiently, and provide consistent service across every channel."
"I like that I can check on how my agents are doing without hovering over them. The dashboards are simple, and it actually helps me manage my team better day to day."
You can get the platform up and running in a short time. It supports CRM integration and all major communication channels, including calls, emails, live chat, SMS, and social media. This means your team can start handling customer interactions almost immediately without delays.
Yes. Your team can handle calls, emails, live chat, SMS, and social media messages all from one dashboard. They can answer questions faster and keep their answers the same without having to switch tools.
Absolutely. Agents can log in from anywhere. They can access all the features they need. This makes it perfect for remote teams or staff working from home. Your team can keep working and help out smoothly no matter where they are.
Yes. You can get virtual numbers for Dubai, Abu Dhabi, and Sharjah, and international numbers if needed. This keeps your business connected in the area and makes sure that customers can always get in touch with you when they need to.
Supervisors can listen to live calls, watch recordings, keep track of KPIs, and give agents advice. This helps keep service levels high and shows agents where they can do better.
Yes. The platform works with most popular CRM and helpdesk tools, allowing agents to view customer histories, update records, and manage interactions all in one place. This helps your team stay productive and makes things go more smoothly at work every day.
Definitely. The system gives you real-time dashboards and detailed reports on key metrics like average handle time, first call resolution, queue lengths, and customer satisfaction. With this information, you can make smarter decisions and provide better support to your customers.
Start your free trial today. No credit card required.
